Shipping & Returns

Shipping
  • Items will be shipped by DHL, UPS, Fedex, TNT, EMS, Post office Airmail (Please refer to the listing page for the particular delivery service used).
    *****There will be extra shipping fee for Regional and Remote areas. Our staff will contact you after purchased.*****
  • Local pickups, COD, APO, escrow services are not available.
  • The domestic handling time is within 1-3 business days before dispatch in order to process further security checks.
  • The shipping time is within 2-5 business days.
  • If items are shipped by "Economy delivery from outside EU", the shipping time is around 2 - 3 weeks.
  • Please refer to the ***postage and payment*** in the Listing page for the actual shipping timeframe.
  • Items will only be sent to your PayPal registered address.(No alternative address is allowed).
  • Products are primarily dispatched locally, however if an item is out of stock, it will be sent from our oversea office in order to save the delivery time.
  • Please note we are not responsible for any shipping transit time as it may vary with package origin and destination especially during peak periods.
Warranty
  • Back to base warranty.
  • All items come with 1 YEAR warranty service provided by RizCreative.
  • NO WARRANTY FOR WATER DAMAGE. (WATERPROOF CAMERAS / UNLOCK MOBILE PHONE)The warranty covers the battery pack for 6 months only.
  • Accessories which come with the item are not covered by warranty.
  • Warranty does NOT cover errors caused by improper usage of the product out of its limitations and/or intended purposes.
  • Buyers do not require any warranty documentations when claiming warranty.
  • Postage is not covered. Buyers responsible for the return postage.
  • Return Policy for DOA item, please contact us within 24 hours after you have received the item.
  • If not a DOA item, 25% restocking fee will be applied and no full refund would be given.